Administrator - Wessex Response - Shaftesbury

Wessex Response are a family run company based in Dorset, with over 50 years’ experience in the industry. Due to our continued expansion we are seeking an experienced administrator, with second to none customer services skills to join our Electricals division.

Based at our head office in Shaftesbury, you will look after a busy planned works contract, liaising with engineers and customers daily to ensure we exceed our clients' expectations.

Main Duties & responsibilities:

  • To coordinate planned project works orders and engineers ensuring that deadlines are met and that customer service standards are met at all times.
  • To ensure all appointments are made with the clients and that engineers have full working schedules.
  • To check the paperwork that is generated by the jobs and ensure that any outstanding paperwork is chased before the job is closed down.
  • To update customers during the service process to ensure that they are kept up to date with the progress of the work.
  • To answer the department telephones and take messages if and when necessary.

This list of responsibilities and duties is not exhaustive and the Company will expect you to perform other duties relevant to the job title.

Essential competencies:

  • Excellent written and verbal communication skills.
  • Good influencing and persuading skills.
  • Confident with Microsoft Word and Excel.
  • Excellent ability to organize and prioritise workload effectively to meet targets.
  • High level of accuracy and tenacity.
  • Excellent team working skills.
  • Good problem-solving skills.
  • Customer Focused. 


  • Experience in a fast paced customer facing role.
  • Knowledge and experience of Housing and/or Finance Software.


  • Pay to be advised dependent on experience
  • BUPA medical insurance
  • Accident and Sickness Insurance
  • Life Assurance
  • Pension contributions
  • Child Care Voucher Scheme

All subject to qualifying periods of employment and Conditions of Contract.

For an application form please CLICK HERE.

Or for further information please email or call 01747 858039 (No Agencies please).

Due to a high volume of responses we may be unable to feedback to all applicants; therefore if you do not hear from us within 2 weeks please consider your application unsuccessful.