Office Administration Manager - Shaftesbury - Wessex Response

Job title                                  Office Administration Manager

Responsible to                      Managing Director

Key relationships                  Operations Managers, Contracts Managers, Team Leaders, Administrators,                                                            Coordinators

Main Duties & responsibilities

The purpose of the Office Administration Manager is to provide day to day management of the two  team leaders of Coordinators and Finance/administrators, and two business services administrators so the business runs efficiently, follows the IMS (Integrated Management System) processes, ensures jobs are booked efficiently, completed on time and invoiced.  By providing support to the Team and reporting to the Managing Director this is a pivotal role in the structure and management of the office functions and currently has four direct reports.  The main duties include:

  • Day to day management of Team Leaders and Business Services Administrators
  • Overall responsibility of the administration department
  • Reviewing roles and performance of Administration Team
  • Monitor absence and ensure cover is provided during sickness and holidays
  • Oversee resources planning and recruitment of the office administration
  • Ensure full engagement of all staff in the department to maintain staff moral
  • Review client feedback through survey information
  • Complete return to work interviews
  • Induction – Ensure all new starters to the office have an induction relevant to their role, including a training plan and relevant equipment
  • When necessary hold 1:1 meeting with team members including appraisals
  • Answering and dealing with day to day queries
  • Assist with Invoice Queries to resolve in timely manner
  • Attend mobilization meeting for new contracts so process is set up correctly
  • Attend Client meetings with Contracts Managers as required                                     

This list of responsibilities and duties is not exhaustive and the Company will expect you to perform other duties relevant to the job title.

Essential Competences

  • Previous management/supervisor experience in an office environment
  • Excellent written and verbal communication skills.
  • Good numerical, verbal and analytical skills.
  • Able to communicate effectively at all levels and in all mediums.
  • Willingness and flexibility.
  • Excellent knowledge and experience of all Microsoft Office applications.
  • Excellent ability to organize and prioritise workload effectively to meet targets.
  • High level of accuracy and tenacity.
  • Excellent team working skills.
  • Good problem-solving skills.
  • Quality focused approach – attention to detail


  • 24 days holiday (plus bank holidays)
  • BUPA medical insurance
  • Accident and Sickness Insurance
  • Life Assurance
  • Auto enrolment pension
  • Holiday salary sacrifice scheme available

All subject to qualifying periods of employment and Conditions of Contract.

Health & Safety

You are required to comply with the Company’s Health & Safety rules which are set out in the Staff Handbook and in current legislation which requires all employees to be responsible for their own Health & Safety as well as fellow workers.  The Company places paramount importance on the health, safety and welfare of all its employees.

If you are involved in any accident, however minor, you must report this to the designated Health & Safety Officer as soon as possible thereafter and ensure that the Accident Book is completed.

For an application form please CLICK HERE.

Or for further information please email or call 01747 852878 (No agencies please).