Small Works Administrator - Wessex Fire and Security - Shaftesbury

Wessex Fire & Security are a family run company based in Dorset, with over 30 years' experience in the Fire & Security business both in domestic and commercial settings. We are looking for an administrator to join our Service team.

Based at our head office in Shaftesbury, you will be liaising with engineers and customers to ensure we exceed our clients' expectations. This nature of this role requires a focussed individual with a high attention to detail and the ability to multi task. Reporting to the Customer Service and Administration Manager, you will be raising engineer’s documentation before a job commences and completing the administration process, including certification at the end of a job.

Main Duties & responsibilities:

  • Ensuring that our small works jobs are raised and checked in a timely manner.
  • Checking and completing jobs on the system.
  • Invoicing jobs that are completed.
  • Raising certification and system Operation and Maintenance Manuals.
  • Scanning, storing, updating and saving records.
  • Liaising with the Sales Admin team to ensure the smooth transfer of orders from the Sales to small works departments.
  • Liaising with the other members of the Small works department and Service Department to ensure the smooth transition of work from small works into Service.

This list of responsibilities and duties is not exhaustive, and the Company will expect you to perform other duties relevant to the job title.

Essential competencies:

  • Previous administration experience.
  • Computer literate.
  • Excellent written and verbal communication skills.
  • Excellent ability to organise and prioritise workload effectively to meet targets.
  • High level of accuracy and tenacity.
  • Excellent team working skills.
  • Good problem-solving skills.
  • Customer Focused.


  • Pay depending on qualifications and experience
  • BUPA medical insurance
  • Accident and Sickness Insurance
  • Life Assurance
  • Auto-Enrolment Pension
  • Childcare Vouchers

All subject to qualifying periods of employment and Conditions of Contract.

For an application form please CLICK HERE.

Or for further information please email or call 01747 858039 (no Agencies please).

Due to a high volume of responses we may be unable to feedback to all applicants, therefore if you do not hear from us within 2 weeks please consider your application unsuccessful.